Accessibility

Southwestern Public Health (SWPH) makes sure our services and facilities are accessible to people with disabilities. If you have a disability, we will:

• Provide services in a way that respects your dignity and independence
• Provide services to you in the same way(s) that we provide them to other people, unless a temporary or permanent alternate measure is necessary
• Communicate with you in a way that takes your disability into account
• Allow you to use your assistive devices as much as possible including your support person, service animal, communication aid, cognition aid, mobility aid and/or medical aid
• Provide equal opportunity for you to access our services

Accessibility feedback form

Use our Accessible Customer Service Feedback Form to let us know if your accessibility needs are being met by SWPH.

Alternative document request form

Use our Alternative Document Request Form to request information or a document in an alternate format.

AODA policies and procedures

SWPH policies and procedures comply with the Integrated Accessibility Standards under the Accessibility for Ontarians with Disability Act. You can read our Accessibility policies in detail below:

• Multi-Year Accessibility Plan (Last Updated February 2023)
• Assistive devices
• Customer Service Policy
• Availability of customer service documents
• Persons with service animals
• Providing feedback